Records Management and Business Operations

Graduate Information

NAIT Certification

Diploma in Records Management and Business Operations

Pre/Post Graduation Affiliation

Graduates may join:

• the local chapter of the International Association of Administrative Professionals
• the Association of Records and Information Managers 

• the Association of Administrative Assistants, allowing you to work toward a Qualified Administrative Assistant certificate

Graduates may also apply for a Certified Professional Secretary designation or Certified Administrative Professional designation.

Attributes of Successful Graduates

People who are generally successful in the field of records management and business operations are skilled at: 

• problem solving
• critical thinking
• teamwork
• co-operating
• communicating
• computer software use

Further Career Enhancement Courses

Graduates receive advanced credit in the first year of Business Administration, leading to a Business Administration diploma within one calendar year of graduation from Records Management and Business Operations.

Please contact the program office for more information.

Professional Association Courses

Graduates may join any or all of the following:

• the local chapter of International Association of Administrative Professionals 
• Administrative Assistants Association
• Association of Records Managers and Administrators

Major Skills Acquired

• office technology (Microsoft Office XP Suite--MS Word, Excel, Access, PowerPoint plus MS Publisher, MS Project, Macromedia Dreamweaver, VISIO and TRIM )
• teamwork and organizational skills
• business communication
• business and administrative skills
• work placement practicum
• records management

For more information, please contact:

Student Recruitment:
E-mail: careers@nait.ab.ca
Phone: 780.471.8874

The following is a partial list of major activities that a graduate of Records Management and Business Operations can undertake:

Major Skill:	Detail:
Computer skills	Operate a computer networked in a LAN environment using Windows XP and use appropriate computer terminology. Create, format and edit documents; merge documents; and design forms and tables using basic and advanced features of MS Word 2007. Integrate, link, and embed objects in various software applications in electronic documents using the Internet. Plan and manage tasks, project information and resources using MS Project 2002. Plan, create and revise web pages using Macromedia Dreamweaver. Create and manipulate data through spread sheeting, graphing and data management techniques using MS Excel 2007. Create relational databases by designing tables, forms, queries and reports using MS Access 2007. Create forms, flyers, brochures, newsletters, promotional materials, letterhead and business cards using MS Publisher 2003 and graphics design concepts. Produce effective charts, slides and handouts for professional presentations using MS PowerPoint 2007. Create and manipulate graphic images for use in document production and Internet applications using PaintShop Pro. Convert documents into PDF format using Adobe Acrobat. Send, receive, organize and control information using e-mail. Input financial data and generate financial statements and reports using Simply Accounting. Operate office equipment, including telephone voicemail system, fax, copiers and mail processing equipment.
Communication skills	Correspond via phone, fax or e-mail with clients all over the world. Compose business correspondence using appropriate message strategies. Make oral presentations enhanced with computer graphic and visual aids. Apply and/or create appropriate letter, memo and report templates to format a variety of business communications such as letters, memos and reports. Proofread and edit draft material applying the rules and conventions of English to produce mailable documents. Conduct primary and secondary research using the internet and intranet capabilities. Analyze data, prepare recommendations and report findings using accepted business report styles. Understand and apply appropriate customer service techniques. Develop and write office procedures for office processes. Develop and use business vocabulary.
Planning and organizing skills	Prepare agendas and minutes of business meetings. Plan, organize and implement all aspects of a major event such as a conference or seminar. Analyze and evaluate office processes and make recommendations for increasing productivity. Plan projects and use project-planning techniques and software tools to meet deadlines, set priorities and manage workflow.
Business and administrative skills	Analyze, journalize, post transactions, calculate adjusting entries, complete worksheets and financial statements. Understand and apply marketing concepts. Develop an awareness of information-related legal issues involving privacy, access and intellectual property and relevant legislation. Perform basic math and statistical analysis in business applications. Demonstrate efficient administrative techniques including processing mail and messages, shipping services, photocopying/duplicating, faxing and managing office supplies. Use the Internet to research and make travel arrangements.
Human resource management and interpersonal skills	Participate as a team member to meet objectives and complete projects. Plan and make team decisions with others and support the outcomes. Understand leadership styles and demonstrate project leadership skills. Apply supervision principles to employee orientation, discipline, motivation and training. Participate in an employee recruitment and selection project including applying interviewer/interview techniques. Understand and contribute to the organization’s goals. Understand and work with the work unit / organization culture. Prepare a professional career portfolio. Develop a strategy for career development and advancement. Create a personal resume and an electronic scan-ready resume.
Records management	Employ vital records and disaster preparedness plans. Apply retention scheduling and file closure criteria to hardcopy and electronic records. Conduct needs analyses in order to appraise classification systems and records storage areas. Classify and organize business records according to accepted classification systems to efficiently store and retrieve records. Design and implement a basic records system for a small business. Create and manage electronic directories. Inventory and arrange records for transfer and disposition. Use EDMS (electronic document management software) such as TRIM to input, plan and manage document workflow.