I have dropped a Continuing Education course or withdrawn from a Credit program, when can I expect my refund?
Refunds take 4 – 6 weeks to process from the time the credit appears on your account.
How will the refund be processed?
Refunds are processed based on the method of payment. Payments made by cash, cheque or debit card are refunded with a cheque. Credit card payments are refunded to the original credit card, if made after August 10, 2016. Refunds on credit card payments made before August 10, 2016 will be made by cheque payable to the student if payment was made online or by phone. If payment was made in person, the refund will be made to the credit card.
Why is my refund less than the amount I paid?
An administrative fee may have been applied to your account. For each Continuing Education course dropped a minimum $50 Administrative Fee is applied against your account. For Apprentice programs, a $100 Administrative Fee is applied. For Credit programs, the Tuition Deposit is non-refundable and is deducted from any refund if you do not attend courses in the first term of your program.
I dropped a Continuing Education course today, but the fees have not been removed from my account.
Students must drop Continuing Education courses at least 5 full calendar days prior to course commencement in order to receive a refund less the administrative fee. (Note: Exceptions may apply)
Why am I being charged a convenience fee for when I use my credit card?
The fee is set and charged by Moneris Solutions, the company that processes the credit card payment.
Why is the fee non-refundable?
The convenience fee is charged and collected by Moneris to allow for the payment by credit card. It is not applied toward your NAIT student account balance and can't be refunded by NAIT.
What type of credit cards are accepted?
VISA and MasterCard.
Can I still pay in person at NAIT with my credit card?
Credit card payments must be made online. Students who want to pay at NAIT will be directed to pay online at computers set up in the Student Service Contact Centre in the Centre for Applied Technology.
Can I pay with my credit card by phone?
Yes, but the payment will still be made online by NAIT staff and the student will need to agree verbally to accept the convenience fee.
Is there a fee for paying by debit/Interac?
No. You can pay by debit/Interac in person or online.
Does the convenience fee apply to credit card payments for apprenticeship programs?
I have lost my receipt and need another copy for my employer to be reimbursed. How can I get one?
Payment receipts can be reprinted through the NAIT Student Portal.
Can a payment receipt be used to claim tuition on my income tax return?
A payment receipt is not sufficient. In February of each year, NAIT will post the completed T2202A Tuition, Education and Textbook Amount Certificate to the student portal. Students can then print off the T2202A and complete their income tax return. Students should check the Student Portal for information concerning when the T2202A are available.
My student portal account indicates that my account has a financial hold against it. Why?
Student accounts with outstanding fees will have a financial hold placed on their account until the account is up to date.
I paid the outstanding amount on my portal account but the financial hold is still on my account. How do I remove the hold?
When payments are made on line, students must contact NAIT to have the hold removed.
I have health and dental coverage through my parents or employer; do I have to pay the Health and Dental fees before the fee payment deadline?
It is possible to leave these fees outstanding. Students must hand in the Health and Dental Waiver Form to the Benefits office in E125 or optout online by the optout deadline to have these fees removed from their account. Students are responsible for opting out of the Health and Dental plan for each term before the term's optout deadline.
I have applied for a student loan; do I have to pay my fees before the fee payment deadline?
No, students should contact the Student Service Centre (Room: CAT180) and confirm that their account has been flagged as a loan recipient.