SCR20 Mediation Skills/Ethics & Values

Learn how to effectively mediate during conflict situations - improving the dialogue between the parties and ensuring the communication is balanced. You will be introduced to the structure and relationship of mediation relative to other alternative dispute resolution models. Also, you’ll examine the role and importance of the moderator and how being impartial and ethical throughout the process is key to arriving at a successful resolution. Course topics include:

• the importance of communication skills

• the techniques to encourage conciliation and open dialogue

• the impact of bias and conflicts of interest

• the liabilities of a nonprofessional approach to alternative conflict resolution using integrity, competence and confidentiality

Hours: 21.00

Register now for:
	Section B - Apr 14 to 21, 2012 Sat & Sun, 8:30 am - 4:30 pm Fee: $330
Enrollment begins Jun 1, 2012 For additional information, please call 780-471-6248 or email asknait@nait.ca	Section A - Nov 24 to Dec 1, 2012 Sat & Sun, 8:30 am - 3:30 pm - Nov 25 to Dec 1, 2012 and Sat, 8:30 am - 3:30 pm - Nov 24, 2012 Full day sessions include 1 hour lunch break Fee: $330
Enrollment begins Jun 1, 2012 For additional information, please call 780-471-6248 or email asknait@nait.ca	Section B - Apr 13 to 20, 2013 Sat & Sun, 8:30 am - 4:30 pm Full day sessions include 1 hour lunch break. Fee: $330

Last Updated: 2/11/2012 4:18:40 PM