SCR21 Dealing with People in Difficult Situations & Dealing With Criticism

Learn to manage your response to difficult situations. In the workplace, you are sometimes faced with criticism, anger, difficultly and hostility. The way you react can either positively impact or negatively escalate what happens next. Use this course to explore and understand difficult situations and learn to utilize strategies such as:

• understanding different behavior types

• drawing distinctions between person and the problem

• identifying influences that create difficult behaviour

• using effective neutral language

• drawing boundaries, creating space and clarifying roles

• giving constructive criticism and managing personal criticisms

Hours: 14.00

Register now for:
	Section A - Feb 25 to 26, 2012 Sat & Sun, 8:30 am - 4:30 pm Dates changed. 01-25-12 DH Fee: $275
Enrollment begins Jun 1, 2012 For additional information, please call 780-471-6248 or email asknait@nait.ca	Section A - Mar 9 to 10, 2013 Sat & Sun, 8:30 am - 4:30 pm Full day sessions include 1 hour lunch break. Fee: $275

Last Updated: 2/11/2012 3:27:27 PM