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Continuing Education

Cisco IT Essentials – PC Support Technician


The location where your NAIT courses will be held.


The type of certification (degree, diploma, certificate) you will earn after completing your program.

  • Degree - NAIT offers a number of business degrees and applied science and technology degrees accredited by Alberta Advanced Education.
    Applied degree programs offer a stronger emphasis on practical applications of the concepts learned in the classroom
  • Diplomas & Certificates - These credit programs take 1 or 2 years and lead to government approved and industry-recognized credentials.
  • Journeyman Certificate - Hands-on and expert-led apprenticeship and industry training for skilled trades and technology professionals.
  • Continuing Education/Non-Credit - NAIT offers a wide range of non-credit programs and courses for personal and professional development in a number of interesting and exciting fields. These options are great for people who may be working but are interested in studying as well.

Delivery Options

The flexible schedule options for this course including time of day and full/part-time.

  • Day - Courses taking place between Monday - Friday, before 5 PM.
  • Evening/Weekend - Courses taking place on weekdays from 5 PM or later, or Saturdays and Sundays.
  • Online - Sometimes called "Home Study" or "Computer-Based Learning"
  • Blended - A combination of online and in-class components.
  • Distance - Traditional correspondence format. These courses work best if you can't get to a campus or if your schedule can't accommodate fixed class times

Foundational IT training to provide service and support

In this accelerated 5-week Cisco Networking Academy – IT Essentials course, learn how to install, configure, and manage Windows, and perform important preventative maintenance and troubleshooting processes.

Find out how computers work, how to assemble computers, and how to troubleshoot hardware and software issues. You will also explore computer networking concepts and security issues and examine mobile devices, laptops, and mobile, Linux, and OS X operating systems.

Hands-on, industry-relevant skills

This course provides a learning pathway to CompTIA Network+, Cisco CCNA, Cisco Introduction to Internet of Everything, and NDG Linux curricula.

After-hours work

In addition to regular class time, you should plan to devote 4-6 hours per week to online readings and assignments. You must have basic Microsoft Windows and Internet user skills.  

After completion

This course’s content and labs encompass new technologies and will prepare you for the CompTIA A+ certification exams 220-901 and 220-902.  
A NAIT PC Service and Support Certificate and Cisco IT Essentials Certificate will be awarded upon completion of this course. 

For information on applying for CompTIA A+ certification, visit www.comptia.org