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Continuing Education

ITIL Training


The location where your NAIT courses will be held.


The type of certification (degree, diploma, certificate) you will earn after completing your program.

  • Degree - NAIT offers a number of business degrees and applied science and technology degrees accredited by Alberta Advanced Education.
    Applied degree programs offer a stronger emphasis on practical applications of the concepts learned in the classroom
  • Diplomas & Certificates - These credit programs take 1 or 2 years and lead to government approved and industry-recognized credentials.
  • Journeyman Certificate - Hands-on and expert-led apprenticeship and industry training for skilled trades and technology professionals.
  • Continuing Education/Non-Credit - NAIT offers a wide range of non-credit programs and courses for personal and professional development in a number of interesting and exciting fields. These options are great for people who may be working but are interested in studying as well.

Delivery Options

The flexible schedule options for this course including time of day and full/part-time.

  • Day - Courses taking place between Monday - Friday, before 5 PM.
  • Evening/Weekend - Courses taking place on weekdays from 5 PM or later, or Saturdays and Sundays.
  • Online - Sometimes called "Home Study" or "Computer-Based Learning"
  • Blended - A combination of online and in-class components.
  • Distance - Traditional correspondence format. These courses work best if you can't get to a campus or if your schedule can't accommodate fixed class times

Optimize the IT infrastruction of your business

Immerse yourself in the exciting and dynamic world of ITIL (Information Technology Infrastructure Library), a framework of best practices for IT service management that aligns IT services with the needs of business.

Find out how to apply ITIL tools, techniques, and concepts to facilitate business change, transformation and growth. You will also develop strategies to improve efficiencies and effectiveness.  

Hands-on, industry-relevant skills

Examine the purpose, principles, processes, activities, functions, technologies and implementation considerations associated with the Service Transition and Service Operation lifecycles. These courses are delivered by facilitators with extensive industry experience. The ITIL certification exam will be conducted in person upon completion of this course.   

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


CCTB620 - ITIL® 3 Foundation with Certification Exam