Immerse yourself in the exciting and dynamic world of ITIL (Information Technology Infrastructure Library), a framework of best practices for IT service management that aligns IT services with the needs of business. Find out how to apply ITIL tools, techniques, and concepts to facilitate business change, transformation and growth. You will also develop strategies to improve efficiencies and effectiveness.
Examine the purpose, principles, processes, activities, functions, technologies and implementation considerations associated with the Service Transition and Service Operation lifecycles. These courses are delivered by facilitators with extensive industry experience. The ITIL certification exam will be conducted in person upon completion of this course.
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