Rooms Division Operations

HOST1175

  • Requisites: This course is not available to Open Studies students.
  • Course Equivalencies: HOST1150, HOST1160
  • Open Studies: Not Available
  • Credits: 3.00

Rooms Division Operations covers all aspects of guest relations and customer service related to the accommodation industry. Topics range from the evolution of the industry to reservations, telephone skills, sales techniques and arrivals and departures, The course includes front desk agent's hands on experience using the Opera property management system. Security and guest safety are also reviewed.

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Upcoming Sessions

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