You may make a case for exceptional circumstances to your test centre before the test and up to five days after the test date if you did not attend the test. Your test centre will respond to you within seven working days of receiving your case in writing. Your test centre will assess your case for exceptional circumstances.
All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than five days after the scheduled test date.
If your test centre approves your case, you will receive a full refund less an administration fee of no more than 25% of the test fee.
If your test centre does not approve your case, then the following terms will apply.
We define exceptional circumstances as:
- serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner
- evidence of bereavement, trauma or other forms of significant hardship
- military service.