Continuing Education

CCTB317 - Facilitation and Negotiation

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Course Overview

As a Business or Process Analyst, or a Project Manager, you will facilitate interactions with stakeholders for the purposes of decision-making, problem resolution, and information exchange. These interactions require cooperation, collaboration, and communication, and can take many forms including meetings, focus groups, interviews, and workshops. Such discussions enhance comprehension, expand knowledge, enable agreements to be reached, and promote support for organizational change. At times, such discussions will invite negotiation to enable the resolution of conflict or the reaching of a common understanding or an agreement. In this course, you will explore and fine-tune your facilitation and negotiation skills, and your ability to keep a team on track. You will develop strategies and techniques for effective facilitation and negotiation through exercises and role-playing activities that mimic a practical business setting.

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