As a business or process analyst or project manager, you will facilitate interactions with stakeholders for the purposes of decision-making, problem resolution, and information exchange. Upon successful completion of this course, you will be able to facilitate working sessions and apply principles and practices of interest-based negotiation.
Work interactions require cooperation, collaboration, and communication and can take many forms including meetings, focus groups, interviews, and workshops. Such discussions enhance comprehension, expand knowledge, enable agreements to be reached, and promote support for organizational change. At times, such discussions will invite negotiation to enable the resolution of conflict or the reaching of a common understanding or an agreement.
As a graduate of this course, you will be able to apply facilitation and negotiation skills and use strategies to keep a team on track. You will develop strategies and techniques for effective facilitation and negotiation through exercises and activities that reflect practical business settings.