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Continuing Education

CCTB788 - Frameworks for Process Improvement as a Driver of Digital Transformation

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Course Overview

Successful digital transformation requires more than adopting new technologies. It begins with optimizing existing processes. This course introduces participants to industry-recognized process improvement frameworks such as Lean, Six Sigma, and Continuous Improvement (CI), with a focus on aligning these methods to support digital and AI initiatives. Participants will examine how to map, analyze, and refine processes to eliminate inefficiencies, reduce waste, and prepare for automation or intelligent augmentation. With the knowledge gained in this course, you will be able to align process thinking with digital strategy to improve readiness for transformation and AI adoption.

Upcoming Offerings

This course is part of these programs or course groups:

AI and Data Governance Certificate


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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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