Have you ever had a challenge with effectively getting your point across? Can you recall a time when you easily connected and communicated with someone? This course will help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life. You will identify common communication problems that may be holding you back and develop skills to ask questions that give you the information you need.
You will also walk away knowing what your non-verbal messages are telling others, how to listen actively and empathetically, how to navigate situations assertively, and new ways to handle difficult communication situations.
This course is offered online over a 4 week period, and is led by an instructor or 2 days face to face.