Welcome to the new NAIT.ca! We encourage you to explore the site and provide your feedback.

Continuing Education

SCRS510 - Dealing with People in Difficult Situations & Dealing With Criticism

Course Code

A unique identifier used at NAIT for this specific course.


The location where your NAIT courses will be held.

Course Overview

Learn to manage your response to difficult situations. In the workplace, you are sometimes faced with criticism, anger, difficultly and hostility. The way you react can either positively impact or negatively escalate what happens next. Use this course to explore and understand difficult situations and learn to utilize strategies such as:
- understanding different behavior types
- drawing distinctions between person and the problem
- identifying influences that create difficult behaviour
- using effective neutral language
- drawing boundaries, creating space and clarifying roles
- giving constructive criticism and managing personal criticisms

Upcoming Offerings

Filter by Terms:
Section Start/End Schedule
E01 Oct. 19 - Oct. 20, 2019 Sat, Sun
Hours Delivery Fees
14 hours Day, Weekend $350
Meeting Times:
  • Oct. 19 & 20 - Saturday & Sunday: 8:00 AM - 3:50 PM

Section Start/End Schedule
E01 Mar. 07 - Mar. 08, 2020 Sat, Sun
Hours Delivery Fees
14 hours Day, Weekend $350
Meeting Times:
  • Mar. 7 & 8 - Saturday & Sunday: 8:00 AM - 3:50 PM

*Day delivery ranges between 8 AM - 5 PM.
**Evening delivery ranges between 5 PM - 10 PM.