Continuing Education

SCRS510 - Dealing with People in Difficult Situations & Dealing With Criticism

Course Equivalencies:
SCRS110

Course Code

A unique identifier used at NAIT for this specific course.

Campus

The location where your NAIT courses will be held.

Course Overview

Learn to manage your response to difficult situations. In the workplace, you are sometimes faced with criticism, anger, difficultly and hostility. The way you react can either positively impact or negatively escalate what happens next. Use this course to explore and understand difficult situations and learn to utilize strategies such as:
- understanding different behavior types
- drawing distinctions between person and the problem
- identifying influences that create difficult behaviour
- using effective neutral language
- drawing boundaries, creating space and clarifying roles
- giving constructive criticism and managing personal criticisms

Upcoming Offerings

Delivery Methods

  • Face to Face: class is scheduled in-person, with face-to-face instruction
  • Blended: class has a portion of face-to-face and online interaction
  • Hyflex: class has a flexible structure where it's optional for students to attend sessions in the classroom, participate online, or do both.
  • Remote Live Delivery: replaced online synchronous, where classes are fully online and scheduled at a specific time for students to attend.
  • Remote On-Demand Delivery: replaced online asynchronous, where students can engage with online class content at different times.
  • Remote Independent: online learning where content is self-led and no instructor.
  • Work Placement: class is a work placement
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