Learn the valuable skill of negotiation. Through the study of theory and application of techniques in role playing exercises, you'll build on your ability to negotiate at the boardroom table and the kitchen table. Never again find yourself stuck in a fight-or-flight trap. The focus of the course will be how to change a rocky situation into a more manageable relationship. You will be introduced to the steps of the bargaining process, methods for distinguishing between the collaborative process and the discretionary outcomes of majority rule," and knowing when to yield to interest. The key theme throughout the course will be how to approach interpersonal and labour-related negotiations on a win-win basis.