Continuing Education

SCRS520 - Critical Communication Skills (Where Does Assertiveness Fit In?)

Course Code

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Campus

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Course Overview

Do you think you can actively listen, interest probe, prompt, paraphrase, check and confirm, validate, acknowledge others and summarize all within the same conversation? Learn how it can be done through the use of critical communication skills. The skills you learn here will play an important role in your ability to negotiate, mediate or resolve conflict. You will also examine the impact of assertiveness and when it is a positive action or a negative exchange. Discover and define how you can facilitate and manage the communication process for the benefit of your workplace, team and personal life.

Note: This full-day session includes a one hour lunch break.

Upcoming Offerings

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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