Continuing Education

Conflict Resolution and Negotiation


The location where your NAIT courses will be held.


The type of certification (degree, diploma, certificate) you will earn after completing your program.

  • Degree - NAIT offers a number of business degrees and applied science and technology degrees accredited by Alberta Advanced Education.
    Applied degree programs offer a stronger emphasis on practical applications of the concepts learned in the classroom
  • Diplomas & Certificates - These credit programs take 1 or 2 years and lead to government approved and industry-recognized credentials.
  • Journeyman Certificate - Hands-on and expert-led apprenticeship and industry training for skilled trades and technology professionals.
  • Continuing Education/Non-Credit - NAIT offers a wide range of non-credit programs and courses for personal and professional development in a number of interesting and exciting fields. These options are great for people who may be working but are interested in studying as well.

Delivery Options

The flexible schedule options for this course including time of day and full/part-time.

  • Day - Courses taking place between Monday - Friday, before 5 PM.
  • Evening/Weekend - Courses taking place on weekdays from 5 PM or later, or Saturdays and Sundays.
  • Online - Sometimes called "Home Study" or "Computer-Based Learning"
  • Blended - A combination of online and in-class components.
  • Distance - Traditional correspondence format. These courses work best if you can't get to a campus or if your schedule can't accommodate fixed class times

Conflict resolution doesn't happen by coming up with solutions. Resolution takes place by breaking down an issue and understanding the human elements involved. Your ability to understand other people's motives and communicate with the parties involved will determine your success in the face of conflict.

In the Conflict Resolution & Negotiation Program, you will use techniques for engaging in a methodical response to conflict. Discover and develop your own personal communication style and ability to manage your reaction to criticism. Classes are a combination of traditional study, class discussion, group work and practical application to provide both theoretical and hands-on experience.

Recognize what it takes to be both sensitive and balanced in an intense conflict or negotiation situation. Apply the tools you learn in both work and personal life, and you'll find that, by engaging in interactive conflict resolution methods, you will be a part of effective solution development.

Program Model / Completion Requirements

You must successfully complete 84 hours of course work in the program to earn the certificate.



Upon successful completion, you will receive a NAIT Conflict Resolution & Negotiation Certificate.

Be sure to submit your Request for Certification when you have completed your program.

Career Opportunities

The techniques and tools learned in this program will support your personal and business development. You’ll learn a better way to handle conflict situations at work and in your personal life.