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Continuing Education

Quality Management


The location where your NAIT courses will be held.


The type of certification (degree, diploma, certificate) you will earn after completing your program.

  • Degree - NAIT offers a number of business degrees and applied science and technology degrees accredited by Alberta Advanced Education.
    Applied degree programs offer a stronger emphasis on practical applications of the concepts learned in the classroom
  • Diplomas & Certificates - These credit programs take 1 or 2 years and lead to government approved and industry-recognized credentials.
  • Journeyman Certificate - Hands-on and expert-led apprenticeship and industry training for skilled trades and technology professionals.
  • Continuing Education/Non-Credit - NAIT offers a wide range of non-credit programs and courses for personal and professional development in a number of interesting and exciting fields. These options are great for people who may be working but are interested in studying as well.

Delivery Options

The flexible schedule options for this course including time of day and full/part-time.

  • Day - Courses taking place between Monday - Friday, before 5 PM.
  • Evening/Weekend - Courses taking place on weekdays from 5 PM or later, or Saturdays and Sundays.
  • Online - Sometimes called "Home Study" or "Computer-Based Learning"
  • Blended - A combination of online and in-class components.
  • Distance - Traditional correspondence format. These courses work best if you can't get to a campus or if your schedule can't accommodate fixed class times

Quality is a frequently misinterpreted concept where some people believe quality management is avoiding doing activities which dissatisfy customers or is a specific practice used for manufacturing. Quality management is a vital part of operations in many business sectors, industrial operations and government. Given the nature of today's global economy and international competition, product and service quality are critical to the success of any business or organization.

This program is designed for people who are currently working or wish to work in quality assurance (QA) / quality control (QC) / quality management department. You are introduced to the essential elements of quality management systems including steps in creating a quality policy manual and developing related objectives and procedures. You will also learn how to conduct internal quality auditing. You will get a practical overview of the general principles that create a framework for a quality management system.

Light refreshments and beverages will be served to students in this program.

Learning Curve: Quality takes centre stage at NAIT

Refreshed quality management certificate comes as employers look to raise the bar.

Read the full article (pdf)

Although this certificate program is open to all students, it is generally appropriate for:

  • QA managers or Supervisors
  • QA engineers or Inspectors
  • Environmental Engineers
  • Operations Managers or Supervisors
  • Quality Managers
  • Environmental Managers
  • IT Managers or Team Leaders
  • others with a leadership role in quality assurance and control

Continuing Education students will find the credential adds to their professional development, skill set and overall value or marketability as an employee or business owner.


Learning Curve: Quality takes centre stage at NAIT

Refreshed quality management certificate comes as employers look to raise the bar.

Read the full article (pdf)

To get started with the program, QMGC101 must be taken first. The student can then proceed with QMGC102, 103, or 104 in any order that fits their schedule. QMGC104 is a prerequisite to both QMGC105 and 106.

There are two options to obtain certification in this program:

  • A NAIT Quality Management Certificate will be awarded upon successful completion of the six core modules QMGC101 – QMGC106.
  • A NAIT Quality Management Leadership Certificate will be awarded upon successful completion of:
    • The Project Leadership modules PMGT101-PMGT106, plus
    • The core modules QMGC101 - QMGC106
  • Note: Students can take the Project Leadership modules prior to or after the core modules.


Dr. Mark Morpurgo, FCPA, FCMA

Mark has extensive senior management and executive experience in a number of industries including manufacturing, wholesale distribution, and professional services.

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Robert Fisher

Robert Fisher is an instructor at NAIT for the Continuing Education Quality Management program.

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