Quality Management Certificate

Overview

Quality management is a vital part of operations in all kinds of business sectors, industrial operations and government. Given the nature of today's global economy and international competition, product and service quality is critical to the success of any business or organization.

This program is designed for people with quality control or quality management duties in their work. Students may choose from three streams; general, environmental and information technology (IT).

Participants will be introduced to the essential mechanisms of quality management systems, including steps in creating a quality policy and developing related objectives and procedures. Students will gain a practical understanding of the general principles and frameworks of a quality management system. Depending on the stream chosen, courses emphasize the ISO 9000 series of quality management standards and/or the ISO 14000 series of environmental management standards.

The project management modules in this program complement the quality management modules. Refer to the Project Management Certificate program for details on project management modules.