Strong business communication skills are essential in today's corporate environments. A lack of these can lead to confusion, uncertainty, and frustration, and can weaken, test, or end business relationships. Explore approaches to the delivery of information that enable effective business relationship management. Practice effective ways to initiate and respond to verbal and written communications.
With the skills gained in this course, you will consider the relevance of knowing your audience so that the presentations you design and deliver, as well as the messages you share through emails and letters, reflect active listening skills, awareness, and the intentional creation of an appropriate form of communication that meets the needs of both parties.