Student Services FAQ
The Student Service Centre is experiencing significant call and email volume and we know many of you have been unable to get through to our team. We are also experiencing some technical issues related to payments.
We know this has been frustrating. Please know that our team is working hard to respond to all your calls and emails as soon as possible and we are exploring all solutions to quickly resolve the technical issue.
We sincerely apologize for the inconvenience this has caused. We have extended the tuition deadline to August 19 to provide any additional time you may need to make your payment.
Here are some answers to address some of the common questions we are currently receiving.
Frequently Asked Questions
I am unable to get through to the Student Service Centre
The Student Service Centre is currently experiencing a significant volume of calls and emails. We apologize for any inconvenience this may cause. Please know that we are currently exploring opportunities to respond to your request as soon as possible.
I paid online via the student portal, but the payment hasn’t attached to my account
This is a technical issue that we are working to resolve as quickly as possible. Please submit an inquiry through the Contact Form and select ‘Technical Support’ as the main category and 'Payment Errors' as the sub category, and include the first 4 and last 4 digits of the card used, your name and student ID number. The payment should be applied in a few days.
I’ve been approved for funding by Alberta Student Aid but it’s not reflected on my account as the funding won’t be released until September
If you have been approved for a student loan, please note your loan will not be confirmed until enrolment is complete. NAIT will electronically confirm your loan after enrolment and request payment be sent directly from Alberta Student Aid. You do not need to contact us if you have been approved for a loan, as NAIT is aware the funds will not be released in time for tuition deadline. You will not be dropped for non-payment. You will receive an e-letter in your MyNAIT portal with further information once the confirmation has been completed.
I haven’t received my parchment yet.
Parchments are now in the mail.
What is the Recreation and Athletics fee?
While recreation facilities remain closed for the fall and recreation programming is delivered virtually, all students will pay 50% of the regular Recreation and Athletics Fee.
The fee will be $35 per term (previously $70) and will be pro-rated for apprenticeship students; $2.35/week (previously $4.70/week). The fee is identified as a separate item on your student financial account.
How do I access recreation programs this fall?
Virtual programs will be available to all students including those studying as full-time, part-time and apprenticeship students. You will be able to find more details on the program and services that will be available to you through the student portal and in the Recreation and Fitness section.
Am I able to apply for an exemption for the Recreation and Athletics fee for the fall?
No, we will not be offering exemptions to paying this fee in the fall. In the past, we offered exemptions for students who were not able to access campus. Because the programs will be available virtually for everyone, all students will pay the reduced fee.
I am apprenticeship student who made a payment but it is not showing on MyNAIT portal yet. Will I be dropped from my seat?
I paid online via the student portal, but the payment hasn’t attached to my account". Please note your seat will be saved until Sept 15 to allow time for your payment to be connected to your enrolment.
I paid multiples times. How do I request a refund?
This is a technical issue that we are working to resolve as quickly as possible. Please submit an inquiry through the Contact Form and select ‘Technical Support’ as the main category and 'Payment Errors' as the sub category, and include the first 4 and last 4 digits of the card used, your name and student ID number. The payment should be refunded in a few days. The convenience fee will be refunded separately in the form of a cheque. Please ensure you have the correct mailing address on our account.
How/when can I access my courses online?
The program/instructor will send out an email with detailed instructions the day before your start date or on the start date of your course. You will be able to see your courses on Moodle on your MyNAIT Portal. If you do not receive any information by the first day, please contact your program directly.
Why does my account status show payment pending?
Due to a technical error, we have experienced issues processing tuition payments. If your account says “payment pending,” it is due to this technical error. We are working to resolve this issue by Sept. 15, 2020.