Student Services FAQ

The Student Service Centre is experiencing significant call volumes and we know many of you have been unable to get through to our team. 

We appreciate your patience as our team works hard to respond to calls and emails as soon as possible. In the meantime, we do recommend that you submit a request for support through our contact form. Those requests are being processed within 3-5 business days. 

Here are some answers to address some of the common questions we are currently receiving.

Frequently Asked Questions


How long does it take to process my application?

We recommend that you apply as early as possible. Space in some programs fills up very quickly. On average, applications can take between 15 to 90 days to process. After submitting your application, please provide all necessary documents (transcripts, ELP test results, etc.) as soon as possible. This can help speed up the processing time of your application.  We encourage applicants to check their MyNAIT Portal regularly after applying, as all updates to applications will be posted there.   

What does my application status mean?

You can view your application status by logging into your MyNAIT Portal and selecting open self service, followed by admissions. Your application status will remain as “applicant” until it has been reviewed by our admissions team.  Once reviewed, the status and to-do list items will be updated.  We recommend that applicants regularly check their portal during the application process, as to-do list items will have due dates that need to be met or your application will be cancelled.  

What does it mean to be waitlisted?

NAIT has two types of waitlists: program full waitlisted and non-competitive waitlisted.   

If you are on the program full waitlist, you meet all program requirements, but the program does not have any seats available. If a spot in the program becomes available, it will be offered to a student on the waitlist.   

If you are on the non-competitive waitlist, you have not met the competitive entrance requirements. Students who meet the competitive entrance requirements will be accepted first, and if there is space left in the program, those spots will be offered to non-competitive applicants.  

Please note that NAIT does not release waitlist positions. Open seats are filled on an ongoing basis throughout the year. More information on the waitlist process can be found in these frequently asked questions.   

How do I submit documents?

This will depend on whether you completed your education in Alberta, another Canadian province or outside of Canada.  View additional details about submitting documents based on which of these categories applies to you.  

How do I know if my mailed documents have been received?

It can take 10 to 15 business days for documents received by NAIT to be uploaded to your application on the portal. Once uploaded, you can view your documents on your MyNAIT Portal by selecting open self service followed by admissions, then NAIT submission of documents

How do I satisfy the English language proficiency requirement?

Generally, if you have completed 3 years of full-time consecutive academic studies where the language of instruction was in English (excluding English as a second language or ESL courses) and your country is on the exempt country list, you will not be required to provide additional proof of English language proficiency. Full-time study for English language proficiency purposes is defined as successfully completing 3 courses per term for 6 terms over a span of 3 years. 

If you cannot meet the English Language Proficiency requirement using your previous education, please view this English language proficiency information for details on the different methods for meeting English language proficiency.   

Do I need to write diploma exams to be eligible for admission?

NAIT accepts the final grade that is determined by Alberta Education and appears on your Alberta Education transcript, regardless of whether students students have written their diploma exams.

Student financial account

How do I opt out of mandatory fees?

You can opt out of the medical and dental fees if you have pre-existing coverage. You will need to complete the opt out form by the deadline to have the fees removed from your account.   

You are not able to opt out of the NAITSA or recreation and athletics fee as these fees are mandatory for all students.  More information on mandatory fees can be found here

How long does it take for my refund to be processed?

Please allow 4 to 6 weeks for your refund to be processed.  Refunds are processed back to the original form of payment.  View our refund policy for more information.  

I am being sponsored or have funding - is there anything I need to do?

If you are being sponsored, please ensure the third-party sponsorship forms have been submitted by your organization before the tuition deadline each term. Once the sponsorship forms are added to your account, you will see a sponsorship indicator on your MyNAIT Portal under self service, then funding. This indicator must be added by the tuition deadline each term, or you are at risk of being cancelled. Find out how to submit your funding information here.   

If you are an open studies student or apprenticeship student, and have been approved for Alberta student aid funding, please contact the Student Service Centre to have this information added to your account prior to enrolling.   

If you are in a degree, diploma or certificate program and have Alberta student aid funding, it will be confirmed 30 days prior to the term starting. Please check your MyNAIT Portal for a funding indicator under self service, then funding.   

We do anticipate delays with confirmation of student loans this semester. If you have approved Alberta student aid for the Winter 2021 term, NAIT can see this and you will not be dropped. If you do not see a service indicator or have not received an eLetter from us on your account after the tuition deadline, it is in your best interest to follow up with us.

If you are receiving funding from another province, please email confirmation of your funding to to have your account updated.   

My student loan will not arrive before the tuition deadline. Do I need to request an extension?

No, you do not need to request a tuition deadline extension.  We will confirm your loan 30 days prior to the term start date (before the tuition deadline). If applying for full time funding, you will need to be enrolled in at least 60% of your course load for NAIT to complete the confirmation.   

When your loan is confirmed, we will send you an e-letter with the amount of funding that has been requested from student aid. We will also place a funding indicator on your account so you will not be cancelled for non-payment.   

You can view the funding indicator on your MyNAIT Portal by clicking self service, then funding. If you are approved for funding and do not see the indicator by tuition deadline, please contact the Student Service Centre.   

What does the financial hold on my account mean?

A financial hold means you have outstanding fees on our account that are past due. Until you pay those fees, you will have reduced access on your MyNAIT portal. For example, you may not be able to enroll in courses or access your grades until the fees are paid.

Once you have paid the financial hold amount on your account, please contact the Student Service Centre to have the financial hold removed. 

How can I get the financial hold removed from my account?

Once you have paid the financial hold amount on your account, please contact the Student Service Centre to have the financial hold removed.  

How do I know if I am selected for a scholarship or a bursary?

If you are selected for a scholarship or bursary, you can expect to see an awards task assigned on your portal. If you have questions about your scholarship or bursary applications, please email  

Where can I get my student aid forms completed?

Student aid forms can be submitted to NAIT using this contact form. Please select submitting a form followed by funding and financial aid

I am experiencing financial difficulties. Who can I contact?

If you’re a NAIT student having financial difficulties, contact a NAIT Funding Advisor to discuss your options. 

My payment is not reflected on my account or I paid twice. How can I fix this?

Please submit an inquiry through the contact form and select student financial account as the main category and I have a problem with my payment as the sub-category. Include the first 4 and last 4 digits of the payment card used, your name and student ID number. The payment should be applied in a few days (or refunded if you paid more than once). 

Continuing Education

How do I enroll?

You can enroll in continuing education classes through the NAIT website by viewing the class you are interested in, and then selecting the add to cart button and completing the checkout process. Detailed instructions on how to enroll can be found here

Are there funding options available?

NAIT has a flexible payment option for continuing education classes. 10% of the cost is due upon enrolment (as well as material fees if applicable). The remainder of tuition is due 30 days prior to class start date. Student aid funding is not available for continuing education classes.   

What is the cancellation and refund policy?

To be eligible for a refund, you must drop your course at least 10 calendar days before the class start date. Please see the refund policy for more information. 

How do I find out what courses or programs are offered through continuing education?

You can search for programs and courses. Once you have selected a course or program of interest, click on the course or program for detailed information. If you have additional questions, please contact Continuing Education toll-free at 1.(844) 558-8753 or email  

How do I request my certificate after I complete a course or program?

Students who have completed their study through continuing education at NAIT may request a copy of their certification by submitting the completed request for certification - continuing education form to  

Enrolment, transcripts and personal information

How do I enroll?

Enrolment is completed through your MyNAIT Portal. For complete step-by-step instructions, please sign into your portal and select self service guide, then manage classes, followed by how to enroll. Enrolment must be completed by the enrolment deadline for fall and winter terms, or you will be cancelled from the program. For some programs, enrolment will be completed by the program area. Students in these programs will receive email communication from the program area with more information. 

If you have questions about what classes to take in a term, please refer to your program page.   

How and when can I access online courses?

The program or instructor will send out an email with detailed instructions on the start date of your course. You will be able to see your courses on Moodle on your MyNAIT Portal. If you do not receive any information on the first day, please contact your program directly. 

How do I request a transcript?

Transcripts are $16 per copy and can be requested online through your MyNAIT Portal. Please allow 5 to 7 business days for processing and mailing.   

If you attended NAIT prior to the year 2000, you can request your transcript using the transcript request form.  

Apprentices must request their transcripts through Alberta Apprenticeship and Industry Training

How do I withdraw from a course or program?

Courses can be dropped through the MyNAIT Portal until the drop deadline (12% of the class has elapsed). After that point, please complete the course withdrawal form and submit it to your program area for processing. You can view your enrolment and refund deadlines on your MyNAIT portal by clicking open self service, then manage classes, followed by view my classes and enrolment deadline. International applicants whose study permit is refused by 'Immigration, Refugees and Citizenship Canada (IRCC)' may be eligible for a refund of their international tuition deposit and/or tuition at a prorated amount. Please see here for more information. 

To withdraw from your entire program, please complete the program withdrawal form and submit it to your program area for processing. You can find the refund policy for program withdrawals here.     

Please do not submit the withdrawal forms through the contact form. They need to be submitted directly to your program area. You can find your program contact information on your program page.

How do I update my personal information?

You can update personal details like your phone number, address and email address through the personal information page on your MyNAIT Portal.   

If you are looking to update name or your citizenship information, please upload documentation (legal name change, marriage certificate or passport). You will need to log into the site with your MyNAIT portal username and password.  

How do I request a replacement diploma, degree or certificate?

If your parchment is damaged, lost or destroyed and you would like to request a duplicate, please submit the request for replacement form

When can I expect to receive my diploma, degree or certificate?

Parchments are delivered 8 to 10 weeks following the end of your final term. If you do not receive your parchment within the standard timeframe, please contact the Student Service Centre for assistance. Often, the parchment is returned to NAIT because we do not have a student’s current address. NAIT will keep parchments for 6 months from the date they were returned. 

Please note that processing times for parchments may be extended if you completed your program in the fall 2020 term.  

How do I request a confirmation of enrolment letter?

You can access a confirmation of enrolment letter through your MyNAIT Portal by clicking open self service, then manage classes followed by confirmation of enrolment.   

If this letter is not sufficient, you can submit a request for a confirmation of enrolment letter using this contact form.  Please select the enrollment/education verification category and choose the appropriate subcategory. 

How can I request transfer credit?

If you have previous post-secondary education and want to apply for advanced/ transfer credit, you must first be accepted into a credit program and have paid your non-refundable tuition deposit. Transfer credit is granted per these guidelines, as requirements vary by program. 

Please note that processing time for transfer credit is 4 to 6 weeks, so we encourage you to apply as early as possible.   

How can my employer confirm I completed education at NAIT?

Employers can submit a request to verify a student’s education at NAIT using this contact form and selecting enrolment/ education verification, then education verification for employment

Why is my class not showing in Moodle?

Your class will not show in Moodle until the first day of class. If it is the first day, and the class is still not showing, please contact your program area directly. You can find your program contact information on the program webpage.


How and when can I access online courses?

The program or instructor will send out an email with detailed instructions on the start date of your course. You will be able to see your courses on Moodle on your MyNAIT Portal. If you do not receive any information by the first day, please contact your program directly. 

How do I add myself to a waitlist?

Once a class is full, you can add yourself to the waitlist through your MyTradesecrets profile under the class registration tab.   

Once you are on the waitlist, when a seat opens up, an email will be sent out to all apprentices on the list. The first one to respond to the email will be given the seat. 

How will my course be delivered?

All apprenticeship classes at NAIT are being delivered in a blended format (both online and in-person components), except for Parts Technician, which is completely online.  Schedules for the in-person components will be emailed to students the week before the class start date along with instructions on how to access the online component.   

How do I enroll if I am a sponsored or funded student?

You can still enroll through your MyTradesecrets profile. There is an option on the payment page to upload a copy of the purchase order or authorization letter that was provided by your company or funding organization. Please make sure this document is uploaded at the same time as your enrolment. Failure to provide this information will result in your registration being cancelled.   

If you are approved for Alberta student aid funding, please contact the Student Service Centre before enrolling to ensure your account is updated with this information.   

Where can I find my employment insurance (EI) code?

You can access your sixteen-digit EI reference Code on your MyTradeSecrets account. This information is available on your most recent confirmation of registration letter.   

Alternatively, you can contact the Alberta Apprenticeship and Industry Training office at 1.800.248.4823 for more information. 

How can I obtain my transcript?

If you attended apprenticeship training at NAIT, please request your transcript through Alberta Apprenticeship and Industry Training. NAIT cannot issue transcripts for apprenticeship classes.  

How can I book a challenge exam?

All apprenticeship exams are managed by Alberta Apprenticeship and Industry Training (AIT). Please contact AIT directly at 1.800.248.4823 or visit their website for more information.  

Why was I dropped from the waitlist for the January 2021 class?

In order to ensure students have the opportunity to register in these classes over the holiday break we, had to remove everyone from the waitlist in order to open registration through your My Tradesecrets account. Please log in to your My Tradesecrets account to register if there are seats available, or add yourself to the waitlist if the class is now full again.

What will my blended delivery schedule look like?

You will be sent your schedule on the first day of class. Any questions regarding course delivery can be directed to your program office. The program contact information can be found on your MyNAIT Portal.

Student support and advising services

How can I book an appointment with an academic advisor?

You can book an appointment with an academic advisor through your MyNAIT Portal. If you are a prospective student, please contact the Student Service Centre for more information.   

I feel I have been treated unfairly. What can I do?

You can contact the Ombudsperson and Student Resolution Officer for support. Appointments can be booked through the MyNAIT Portal.   

I am feeling overwhelmed. What services are available?

Your health and well-being are important to us, and we have a number of services available to support you.  

What recreation services are available now?

Keeping our community healthy and safe during the COVID-19 pandemic is NAIT’s highest priority. Student recreation programs are currently offered virtually. Current students can access recreation programming by logging in to the MyNAIT Student Portal.