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Continuing Education

BFND530 - Customer Experience Strategies

Course Code

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Campus

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Course Overview

Customer Experience Strategies is for front line staff, supervisors and business owners who are responsible for customer care, concerns and retention. Discover how customer experience is built on more than workflow procedures; it is built on highly immeasurable factors such as emotion and human interaction. Expand your customer service skills by developing techniques that will allow you to answer the questions; what else can we be doing? How can we serve our customers better? The skills obtained will allow you to implement strategies that go above and beyond, ensure customer satisfaction and loyalty, and increase your bottom line.

Upcoming Offerings

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Section Start/End Schedule
E01 Oct. 19 - Oct. 20, 2019 Sat, Sun
Hours Delivery Fees
12 hours Day, Weekend $225
Meeting Times:
  • Oct. 19 & 20 - Saturday & Sunday: 8:00 AM - 3:50 PM

A material fee of $25.00 will be added upon registration.

Section Start/End Schedule
E01 May. 09 - May. 10, 2020 Sat, Sun
Hours Delivery Fees
12 hours Day, Weekend $225
Meeting Times:
  • May. 9 & 10 - Saturday & Sunday: 8:00 AM - 3:50 PM

A material fee of $25.00 will be added upon registration.

*Day delivery ranges between 8 AM - 5 PM.
**Evening delivery ranges between 5 PM - 10 PM.