Conflicts are a common occurrence in the workplace, knowing how to resolve them is essential to success in business and life. Different stakeholders may have different priorities, conflict can be resolved by seeing all sides of a problem and moving forward in an efficient manner.
The skills obtained in this course will allow you to solve conflict and negotiation issues; identifying the problem, analyzing the issue, compare different strategies or approaches and follow through to reach desired outcomes. Identifying and mediating elements that contribute to conflict can help you reach a desired outcome, create an improved working environment, and enhance relationships.
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