Leaders must have a thorough understanding of operational processes in order to ensure the highest levels of quality in products and services. Discover how to identify and eliminate waste in such processes and then how to begin to put projects in place to implement process improvements. You will be introduced to very high-level concepts in Quality Management, Operations Management, Lean Six Sigma and Project Management and how these concepts work together. Upon completion of this course, you will be able to: recognize the value of the achievable gains made possible by the application of several key operational excellence principles.
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