Continuing Education

CITC309 - Leadership Skills for Supervisors - Communication, Coaching, and Conflict

Course Code

A unique identifier used at NAIT for this specific course.

Campus

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Course Overview

Supervisors represent an important force in every organization. Whether you are new to the supervisory role or have prior experience, this course will give you the skills in communication, coaching, and conflict that you need to be an effective supervisor.

Supervisors have the power to turn on or turn off the productivity of the people who report to them and are the crucial interface between the employees and the management of the organization. Although you have more technical experience than the employees you supervise, as supervisor you may not have the leadership knowledge or experience necessary to be successful.

In this course you will learn how to prioritize and plan work for your staff, manage time, identify your primary leadership style, develop flexibility to use other leadership styles, make conflict a powerful force for creative and well-rounded solutions to problems, and meet the needs of employees and co-workers through communication and coaching. Whether you are new to the supervisory role or have prior experience, this course will give you the skills in communication, coaching, and conflict that you need to be successful.

Upcoming Offerings

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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