Continuing Education

CITC808 - Customer Service Training - Critical Elements of Customer Service

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Course Overview

Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.

Explore ways of demonstrating a customer service approach, recognize how your own behaviour affects the behaviour of others, demonstrate confidence and skill as a problem-solver, and apply techniques to deal with challenging customers.

Throughout this customer service training course, you will explore your personal situation and reflect on how to provide excellent customer service.

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