Continuing Education

CITC924 - Feedback and Difficult Conversations

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Course Overview

Holding constructive conversations with employees about their performance is an important leadership skill. With the skills gained in this course you will be able to hold purposeful conversations that enhance individual and team motivation, support employee development, and optimize employee performance.

Graduates of this course will be able to describe how to deliver feedback and hold difficult conversations. You will also be able to improve your team’s performance, build strong relationships, motivate employees, and provide opportunities for effective goal setting by implementing the skills learned in this course.

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