Continuing Education

CITC924 - Feedback and Difficult Conversations

Course Code

A unique identifier used at NAIT for this specific course.

Campus

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Course Overview

Holding constructive conversations with employees about their performance is an important leadership skill. With the skills gained in this course you will be able to hold purposeful conversations that enhance individual and team motivation, support employee development, and optimize employee performance.

Graduates of this course will be able to describe how to deliver feedback and hold difficult conversations. You will also be able to improve your team’s performance, build strong relationships, motivate employees, and provide opportunities for effective goal setting by implementing the skills learned in this course.

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Upcoming Offerings

This course is part of these programs or course groups:

Leadership Development Certificate


Additional Resources

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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