Continuing Education

CITC934 - Conflict Essentials

Course Code

A unique identifier used at NAIT for this specific course.

Campus

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Course Overview

Conflict management skills are a critical element of effective leadership, yet an area in which many new and experienced leaders struggle with. Upon successful completion of this course you will be able to describe practical strategies for managing and resolving workplace conflict.

Leaders need to be both effective and comfortable managing conflict within and beyond their teams. As a graduate of this course you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe your learning by developing a plan to deal with a current conflict situation.

Upcoming Offerings

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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