Continuing Education

CITC934 - Conflict Essentials

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Course Overview

Conflict management skills are a critical element of effective leadership, yet an area in which many new and experienced leaders struggle with. Upon successful completion of this course you will be able to describe practical strategies for managing and resolving workplace conflict.

Leaders need to be both effective and comfortable managing conflict within and beyond their teams. As a graduate of this course you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe your learning by developing a plan to deal with a current conflict situation.

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