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Continuing Education

CITC934 - Conflict Essentials

Course Code

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Campus

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Course Overview

Conflict management skills are a critical element of effective leadership, yet an area in which many new and experienced leaders struggle. Leaders need to be both effective and comfortable managing conflict within and beyond their teams. Assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. Apply your learning by developing a plan to deal with a current conflict situation. Skills gained in this course will enable you to apply a practical framework for understanding and resolving workplace conflict.

This course is offered over one week online, instructor-led.

There are textbooks associated with this course. Please log on to your student portal the day after registering to view the books. They can be purchased from the NAIT bookstore or you may source them yourself.

Upcoming Offerings

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Section Start/End Schedule
O01 Feb. 03 - Feb. 09, 2020 Online
Hours Delivery Fees
3.5 hours Online $175

NOTE: There are textbooks associated with this course. Please log on to your student portal the day after registering to view the books. They can be purchased from the NAIT bookstore or you may source them yourself. Students will receive an information e-mail 2 business days prior to course with training access details. For further information, please contact cittraining@nait.ca or 780-378-5044.

*Day delivery ranges between 8 AM - 5 PM.
**Evening delivery ranges between 5 PM - 10 PM.