CITC950 - Team Leadership & Conflict Essentials

Course Overview

Team Leadership
High-functioning workplace teams don’t just happen; they are the result of strategic leadership decisions. Explore the role that leaders play in constructing and sustaining teams with a competitive edge.
Discuss strategies for building resilient teams with complementary strengths, for promoting accountability, and for encouraging innovation. The skills obtained in this course will empower you to support workplace teams in working towards a common vision.

Conflict Essentials
Conflict in the workplace is inevitable—and it’s not always counterproductive! Learn how to manage conflict when it arises and how to recognize when it’s an opportunity for innovation.
Examine how effective leaders manage conflict to support employee engagement, process efficiencies, and product excellence. Discover your resolution style and discuss techniques to leverage your strengths to support conflict resolution.

Total: 7 hours