Continuing Education

CITC950 - Team Leadership & Conflict Essentials

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Course Overview

Team Leadership

High-functioning workplace teams do not just happen: they result from strategic leadership decisions. Team leadership roles focus on building, establishing interpersonal relationships, mentoring, and uniting a high-functioning team toward a common purpose. An effective team leader plays a vital role within the broader structure of an organization and, in many cases, in a virtual environment. Upon successfully completing this course, you will be able to describe how to create and support workplace teams working towards a shared vision. You will be able to describe the role that leaders play in constructing and sustaining teams with a competitive edge. You will also be able to discuss strategies for building resilient teams with complementary strengths, promoting accountability, and encouraging innovation.

Conflict Essentials

Conflict management, also known as conflict resolution, involves having a workplace that precludes conflict and a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, and disagreements are healthy when approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Upon successfully completing this course, you will be able to describe practical strategies for managing and resolving workplace conflict and you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe practical strategies for managing and resolving workplace conflict as well as develop a plan to deal with a current conflict situation.

Upon successful completion of the competency assessments, you will earn 2 NAIT Micro-credentials and receive 2 Digital Badges you can share on social media and with your network.

View Course Outline

Upcoming Offerings

This course is part of these programs or course groups:

Leadership Development


Additional Resources

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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