High-functioning workplace teams do not just happen: they result from strategic leadership decisions. Team leadership roles focus on building, establishing interpersonal relationships, mentoring, and uniting a high-functioning team toward a common purpose. An effective team leader plays a vital role within the broader structure of an organization and, in many cases, in a virtual environment. Upon successfully completing this course, you will be able to describe how to create and support workplace teams working towards a shared vision. You will be able to describe the role that leaders play in constructing and sustaining teams with a competitive edge. You will also be able to discuss strategies for building resilient teams with complementary strengths, promoting accountability, and encouraging innovation.
Conflict management, also known as conflict resolution, involves having a workplace that precludes conflict and a management team that successfully handles and resolves workplace issues. Strong conflict management skills are an advantage in most positions since conflict is virtually impossible to avoid. It is human nature to disagree, and disagreements are healthy when approached correctly. Conflict management skills are a critical element of effective leadership, yet this is an area with which both new and experienced leaders struggle. Upon successfully completing this course, you will be able to describe practical strategies for managing and resolving workplace conflict and you will be able to assess your own conflict styles using the TKI (Thomas-Kilmann Conflict Mode Instrument) to discover your individual strengths and areas for development. You will also be able to describe practical strategies for managing and resolving workplace conflict as well as develop a plan to deal with a current conflict situation.
Upon successful completion of the competency assessments, you will earn 2 NAIT Micro-credentials and receive 2 Digital Badges you can share on social media and with your network.
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