Continuing Education

CITC953 - Effective Performance Management & Feedback and Difficult Conversations

Course Code

A unique identifier used at NAIT for this specific course.

Campus

The location where your NAIT courses will be held.

Course Overview

Effective Performance Management
Examine how exceptional leaders manage performance in today’s diverse, complex workplace. Learn how leaders use performance management to enhance employee motivation and their organization’s capacity to meet its goals.
Identify your personal areas of strength in performance management and discuss how they can be leveraged to further enhance your performance management. Skills gained in this course will allow you to explore the concept of performance management as an iterative cycle that supports a thriving culture of continuous improvement.

Feedback and Difficult Conversations
Master open communication, relationship building, goal setting, and follow-through techniques that support employees to be their best. Explore how employee feedback contributes to informed leadership practice and professional development.
With the skills gained in this course, you will be able to use purposeful conversations to enhance individual and team motivation, support employee development, and optimize employee performance.

Total: 7 hours

Upcoming Offerings

Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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