Continuing Education

CITC953 - Effective Performance Management & Feedback and Difficult Conversations

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Course Overview

Effective Performance Management

Successful leaders use performance management techniques to align employee performance with organizational goals. You will examine how exceptional leaders manage performance in today’s diverse, complex workplace and how they hold successful conversations with employees. Also, identify your personal areas of strength in performance management and discuss how they can be leveraged to improve your performance management further. At the end of this course, you will be able to use performance management to enhance employee motivation and increase your organization’s capacity to meet its goals. Finally, the skills gained in this course will allow you to explore the concept of performance management as an iterative cycle that supports a thriving culture of continuous improvement.

Feedback and Difficult Conversations

An essential leadership skill is having productive conversations with employees regarding their performance. You will be able to provide constructive and reinforcing feedback and have challenging dialogues with employees at the end of this course to improve your team’s performance, build stronger relationships, motivate employees, and provide opportunities for practical goal setting. You will also be able to have purposeful conversations that enhance individual and team motivation and employee development and optimize employee performance.

Upcoming Offerings

This course is part of these programs or course groups:

Leadership Development Certificate


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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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