Quality management is a vital part of operations in all kinds of business sectors, industrial operations, and government. Describe quality concepts, tools and techniques, and explore the ISO 9001 International Quality Standard, including the Quality Management Principles and the registration process for achieving internationally recognized certification. Describe essential mechanisms of quality management systems, including steps in creating a quality policy and developing related objectives and procedures. This course is designed for people with quality control or quality management duties in their work or who want to learn more about project management.
With the skills gained in this course, you will be able to describe quality concepts, quality planning, quality assurance, quality control, and continuous improvement.