Continuing Education

QMGC101 - Introduction to Quality Management

Course Code

A unique identifier used at NAIT for this specific course.


The location where your NAIT courses will be held.

Course Overview

Quality management is a vital part of operations in all kinds of business sectors, industrial operations, and government. Describe quality concepts, tools and techniques, and explore the ISO 9001 International Quality Standard, including the Quality Management Principles and the registration process for achieving internationally recognized certification. Describe essential mechanisms of quality management systems, including steps in creating a quality policy and developing related objectives and procedures. This course is designed for people with quality control or quality management duties in their work or who want to learn more about project management.

With the skills gained in this course, you will be able to describe quality concepts, quality planning, quality assurance, quality control, and continuous improvement.

Upcoming Offerings

Delivery Methods

  • Face to Face: class is scheduled in-person, with face-to-face instruction
  • Blended: class has a portion of face-to-face and online interaction
  • Hyflex: class has a flexible structure where it's optional for students to attend sessions in the classroom, participate online, or do both.
  • Remote Live Delivery: replaced online synchronous, where classes are fully online and scheduled at a specific time for students to attend.
  • Remote On-Demand Delivery: replaced online asynchronous, where students can engage with online class content at different times.
  • Remote Independent: online learning where content is self-led and no instructor.
  • Work Placement: class is a work placement
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