Continuing Education

SCRS505 - Mediation Skills/Ethics & Values

Course Equivalencies:

Course Code

A unique identifier used at NAIT for this specific course.


The location where your NAIT courses will be held.

Course Overview

Learn how to effectively mediate during conflict situations - improving the dialogue between the parties and ensuring the communication is balanced. You will be introduced to the structure and relationship of mediation relative to other alternative dispute resolution models. Also, you'll examine the role and importance of the moderator and how being impartial and ethical throughout the process is key to arriving at a successful resolution. Course topics include:
- the importance of communication skills
- the techniques to encourage conciliation and open dialogue
- the impact of bias and conflicts of interest
- the liabilities of a nonprofessional approach to alternative conflict resolution using integrity, competence and confidentiality

Upcoming Offerings

Delivery Methods

  • Face to Face: class is scheduled in-person, with face-to-face instruction
  • Blended: class has a portion of face-to-face and online interaction
  • Hyflex: class has a flexible structure where it's optional for students to attend sessions in the classroom, participate online, or do both.
  • Remote Live Delivery: replaced online synchronous, where classes are fully online and scheduled at a specific time for students to attend.
  • Remote On-Demand Delivery: replaced online asynchronous, where students can engage with online class content at different times.
  • Remote Independent: online learning where content is self-led and no instructor.
  • Work Placement: class is a work placement
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