Continuing Education

CCTB332 - Business Process Implementation and Change Management

Course Code

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Course Overview

The Business Analyst plays an important role in successful process implementation and transformation activities. Upon successful completion of this course you will be able to identify and use recognized techniques to ensure smooth process implementation and change management.

Graduates of this course will be able to apply the strategies and techniques required to effectively plan for change and successfully communicate it across the enterprise. You will be able to describe the role of the process analyst, identify common barriers to change, and identify strategies for overcoming them. You will also be able to identify and apply leading practices in change management and recognize why change can fail.

Upcoming Offerings

This course is part of these programs or course groups:

Process Analyst


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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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