Continuing Education

CCTB332 - Business Process Implementation and Change Management

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Course Overview

The Business Analyst plays an important role in successful process implementation and transformation activities. Upon successful completion of this course you will be able to identify and use recognized techniques to ensure smooth process implementation and change management.

Graduates of this course will be able to apply the strategies and techniques required to effectively plan for change and successfully communicate it across the enterprise. You will be able to describe the role of the process analyst, identify common barriers to change, and identify strategies for overcoming them. You will also be able to identify and apply leading practices in change management and recognize why change can fail.

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