Continuing Education

CCTB309 - Business Process Improvement

Course Code

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Course Overview

Organizations continuously strive to improve operational efficiency and service excellence. Business analysts are integral to business process improvement and must understand the theories and techniques required to achieve it. Through classroom discussion, case studies and simulations, you’ll learn industry best practices for identifying value, eliminating waste and removing process bottlenecks.

Topics include:

  • business process improvement foundations
  • the Deming Philosophy
  • LEAN enterprise
  • theory of constraints

Upcoming Offerings