Continuing Education

CCTM407 - Network Reliability and Troubleshooting

Course Code

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Course Overview

This course will ensure that the successful student has the knowledge and skills necessary to plan and perform regular maintenance on complex enterprise routed and switched networks and use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. Other topics include:

  • Spanning-Tree (STP), Rapid Spanning-Tree (RSTP) and Multiple Spanning-Tree Protocol (MSTP)
  • VLANs, Trunking and Virtual Trunking Protocol (VTP)
  • Cisco Express Forwarding
  • layer 3 Switching Solutions
  • high availability features
  • troubleshoot switch supervisor redundancy
  • troubleshoot switch support of advanced services (i.e., Wireless, VOIP and Video)
    Recommended: CCTM103 IP Routing Fundamentals and CCTM203 LAN Switching Fundamentals.

Upcoming Offerings