Continuing Education

SCRS110 - Foundations II - Dealing with Difficult Conversations

Course Code:  
SCRS110
Campus:  
Online
Prerequisite:
Pre-Requisite: SCRS100.
Course Equivalencies:
SCRS510

Course Code

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Campus

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Course Overview

Navigating difficult conversations without the proper tact or care can lead to conflict, detrimental passivity, and more. Upon successful completion of this course, you will have developed communication skills to deal with disagreement, misunderstanding, and giving and receiving feedback. Discover different types of conflict, how to manage one’s own emotions under stress, and how to respond productively. With the knowledge gained in this course, you’ll be able to use strategies for managing a variety of difficult conversations in the workplace and beyond.

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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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