Continuing Education

CDEM117 - Crisis Communications and the Information Officer

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Course Overview

Under the Incident Command System (ICS) model the Information Officer is responsible for communicating to internal and external stakeholders details of an incident, as well as keeping the response team informed of major current affairs and emerging issues. Upon successful completion of this course you will be able to describe the roles and responsibilities of the ICS Information Officer and their team.

Graduates of this course will be able to describe the processes and priorities for communication both internal to the response team and with the impacted community or organization. You will also be able to describe the differences between ongoing communications and crisis communications, explain different organizational options for the communication teams and facilities and draft a variety of crisis media messages.

Prerequisite: ICS 100 and ICS 200 recommended.

View Course Outline

Upcoming Offerings

This course is part of these programs or course groups:

Crisis Communications Certificate

Incident Command System (ICS) Training


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Delivery Methods

  • Face to Face: Where: In-person meetings. When: Course is scheduled at a specific time for students to attend. Face-to-face instruction at all class meetings. Location may be on campus or at a worksite.
  • Blended: Where: Mixture of in-person & online components. When: Course is scheduled at a specific time for students to attend. Combination of face-to-face and online components at specific times. Some online components may be accessed online anytime.
  • Hyflex: Where: Choice to attend in-person or online meetings. When: Course is scheduled at a specific time for students to attend. For each class, students choose to attend in-person with the instructor or online at a specific time.
  • Remote Live Delivery: Where: Online with instructor. When: Course is scheduled at a specific time for students to attend. Instruction is delivered at set times online. Students do not come to campus.
  • Remote On-Demand Delivery: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online. While there are no set class meetings, there may be set due dates and deadlines for some activities. Students may interact with peers through virtual tools.
  • Remote Independent: Where: Online anytime. When: No set class meetings. Coursework is accessed on-demand and online, with no instructor support. While students choose when to do coursework, there may be set due dates and deadlines. 
  • Work Placement: Where: In-person meetings. When: Work is scheduled at a specific time for students to attend. Onsite work integrated learning. Location at a worksite.
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