Continuing Education

CDEM117 - Crisis Communications and the Public Information Officer

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Course Overview

Under the Incident Command System (ICS) model the (Public) Information Officer is responsible for communicating to internal and external stakeholders details of an incident, as well as keeping the response team informed of major current affairs and emerging issues. Upon successful completion of this course you will be able to describe the roles and responsibilities of the ICS (Public) Information Officer and their team. Participants in this course will be able to describe the processes to and priorities for communication both internal to the response team and with the impacted community or organization. Upon successful completion of this interactive one-day course you will be able to describe the differences between ongoing communications and crisis communications, explain different organizational options for the communication teams and facilities and draft a variety of crisis media messages. Prerequisite: ICS 100 Recommended: ICS 200

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