Resolving conflict without the proper tact or care can have a negative effect on morale and interpersonal relationships. Avoid common pitfalls by developing your conflict resolution skills. Graduates of this course will be able to utilize a 4-step interest-based conflict resolution model to resolve a conflict of moderate complexity. Discover the origins of conflict and develop your active listening skills.
With the skills gained in this course, you’ll be to apply assertive communication tactics to conflict resolution.
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